Frequently Asked Questions

Everything you need to know about your Olivia shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles.

What payment methods do you accept?

Olivia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 30 minutes of placement by contacting our support team via live chat.